Home Support Service

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When family carers and friends reach a point where they know they are unable to help someone they love - St Anthony's home service can provide the support which answers every concern.
Our extensive range of services includes help to get dressed,  companionship, meal preparation, light house-keeping, medication reminders, shopping and much much more.

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Home is an integral part of all of our lives and it is much more preferable to enable someone who needs help to remain in their home. Many of us will find that we eventually need a little extra help; maybe loved ones have expressed concerns about tasks that used to be easy and have become just a little too difficult; or an informal carer may need extra help and support to care for a relative or friend. Some care can also become embarrassing for a loved one if a relative is having to do it.

St Anthony’s offers support that encompasses people’s needs, allows them to remain in the comfort of their own homes, and to retain their independence, maintain their dignity, privacy and right to choose how and when their care is delivered.

Our Domiciliary Care Service has been providing quality care in the home for well over 10 years. We are committed to delivering a service which is person centred. We take pride in our trained and qualified carers who are dedicated to ensuring service users receive a quality level of care. They recognise that they are involved in something more than just work.

We specialise in delivering quality home care services and have considerable experience in the Public & Private Care sectors. Each of our service users is an individual with his or her specific needs, priorities & preferences. The aim of all of our care staff is to provide a highly reliable and professional level of service, to ensure that the best possible standard of care is available at all times.

Our care assistants have, or are working towards NVQ2 / 3 in Care and are given the required mandatory training in First Aid, Food Hygiene, Medication, Manual Handling, Health & Safety and Dementia Awareness.

We couldn’t possibly list every area where our Domiciliary Service can help, but as an indication, some of the more common are:

Some service users simply need support with :

  • Domestic tasks  
  • Light housework
  • Medication requirements
  • Shopping
  • Meal preparation and eating
  • Companionship
  • Dressing and Undressing
  • Sitting / Befriending service
  • Escorting to appointments, shopping or social outings
  • Prepare grocery list
  • Monitor diet and eating
  • Monitor food expiry dates
  • Take out rubbish
  • Organise and clean cupboards
  • Make beds and change linen
  • Laundry and ironing
  • Supervise home maintenance
  • Oversee home deliveries
  • Pick up prescriptions
  • Medication reminders
  • Provide companionship and conversation
  • Participate in crafts
 Some service users may need a greater level of care:
  • Help with washing or showering
  • Assist with dressing and personal grooming
  • Help with managing incontinence care
  • Assist with eating
  • Assist with mobility and walking
  • Escorting to appointments, shopping or social outings
  • Assistance with communication
  • Respite or Convalescence Care
  • Dementia Care

See: Service User Testimonials

 

Service Features

Before any care begins, a senior member of staff will visit and discuss the service user’s needs. An individual care plan will be compiled, and remains with the service user, in their Service User File. Once we start providing care, we maintain regular contact between the service user and a member of our management team, either by phone, or visits to ensure that the service continues to be effective.

In addition our domiciliary office runs an out of hours on-call facility which allows clients and families to call for assistance 24 hours a day.

Respite Care

Increasingly we are supporting people requiring temporary care to allow a person’s normal carer a break or due to holidays.

Whether the help or care needed is general Domiciliary service, or a more specialised service, we will be happy to help.

Staff References, CRB Checks & Conduct

All staff have relevant and up to date references and have an enhanced CRB police disclosure. Staff conduct is governed according to the United Kingdom Home Care Association (UKHCA) codes of conduct.

Our staff wear a St Anthony of Padua Care Services uniform and carry ID badges at all times.

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OUR COMMITMENT TO THE CARE WE WILL PROVIDE:

 √ A quality care service

Trained and dedicated care staff

You will be recognised and cared for as an individual with an individual personality, life history, preferences, needs, beliefs, attitudes and disabilities

You will be given a full understanding of all aspects of care being offered

You will have your privacy, dignity and cultural needs respected

Be enabled to make choices

You will have your physical and emotional needs addressed

Be encouraged to be independent and to do things at your own pace

Be safe and secure

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We are regulated by the Care Quality Commission (CQC) who annually inspect and grade our service.  At our last inspection we  successfully maintained our good quality of service rating.

We can provide you with personal and domestic care starting from as little as an hour per week and at very competitive rates.
 
 
You  can also be  entitled to financial support from Social Services, and we can also advise you on this. We are happy to deal with your Direct Payments.
 
So  if you think you could  benefit from any of our services, please call Kim our Home Care Manager  on 234 5775 for more information on how we can help you.

See: Dementia Care information

Link to: Care Quality Commission Reports

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Welbeck Road, Walker, Newcastle upon Tyne, NE6 3BT
Tel: 0191 234 5775
Fax: 0191 234 0761

The Association is a Registered Charity. Limited by Guarantee. Registered Charity No:517745 Company Reg.No:02025848